At CamShield CCTV, we value your trust and want you to feel confident when shopping with us. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds for products purchased from our store.
1. Eligibility for Returns
- Items may be returned within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging (including manuals, accessories, and warranty cards).
- Items that show signs of installation, misuse, or damage caused after delivery will not be accepted.
- Clearance or discounted items may not qualify unless defective upon arrival.
2. Non-Returnable Items
Certain products cannot be returned for safety and technical reasons, including:
- Installed CCTV cameras or DVR/NVR units already configured.
- Opened software or licensing products.
- Customized or special-order products.
3. Refund Process
- Once we receive and inspect your return, you will be notified via email about approval or rejection.
- If approved, refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges are non-refundable. If you received free shipping, the actual cost may be deducted from your refund.
4. Exchanges
We allow exchanges for defective or wrong products received. If the requested replacement is out of stock, we will issue a refund instead.
5. Damaged or Defective Items
If you receive a defective or damaged product, please notify us within 48 hours of delivery. Include your order number, product details, and photos of the issue in your email to 📧 info@camshieldcctv.store.
6. How to Initiate a Return
- Contact us at 📧 info@camshieldcctv.store with your order details.
- Wait for our confirmation and return instructions.
- Pack the item securely in its original packaging and ship it back to us.
7. Return Address
CamShield CCTV
📍 Street 36, Silk Plaza, Lower Basement Workzone, E-11, Islamabad, Pakistan
8. Contact Us
For further questions about refunds and returns, reach out to us at:
📧 info@camshieldcctv.store
